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SHIPPING AND RETURNS

SHIPPING POLICY

Order Processing
All orders are processed within 1-3 business days, excluding weekends and holidays. Orders placed after 3:00 PM (local time) will be processed on the next business day. In case of high order volumes, processing times may be extended, and customers will be notified accordingly.

Shipping Methods & Delivery Times

Our shipments have an estimated delivery within 1-3 business days.

Delivery times are approximate and may vary due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing.

Shipping Costs
Shipping costs are calculated at checkout based on the destination. Any applicable duties or taxes imposed by the destination country are the responsibility of the customer.

International Shipping. Customers are responsible for any import duties, taxes, or customs fees that may apply. Please check with your local customs office for further details before placing an order.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your shipment using the carrier’s tracking system.

Shipping Restrictions
Certain destinations may have restrictions on the importation of intraocular lenses for veterinary use. It is the customer’s responsibility to verify local regulations before purchasing. We are not responsible for shipments delayed or rejected due to customs regulations.

Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact our customer support team within 7 days of the estimated delivery date. We will assist in filing a claim with the carrier and work towards a resolution.

RETURN POLICY

Due to the medical nature of intraocular lenses, we do not accept returns or exchanges unless the product is defective or an incorrect item was sent. If you receive a defective or incorrect product, please contact us within 7 days of receiving your order for further assistance.

For any questions regarding our shipping policy, please contact our customer support team.

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